SEGNALA QUI EVENTUALI ANOMALIE E MALFUNZIONAMENTI DEL FORUM

Proposte e suggerimenti per migliorare insieme la piattaforma virtuale della GEE.

Re: SEGNALA QUI EVENTUALI ANOMALIE E MALFUNZIONAMENTI DEL FO

Messaggioda Bron ElGram » giovedì 9 novembre 2017, 21:06


Il sito è down per un doppio blackout elettrico che ha colpito le città di Strasbourg e Roubaix. Tutta OVH è stata down alcune ore e poi, progressivamente, tutto è stato riuppato.
NOSTRO DOWN dalle 7.41 alle 16.48.
Ora tutto funziona bene.
Cmq domani faccio un bel backup! :D


Task Type
Incident
Category
Strasbourg
Status
In progress
Percent Complete
0%
Details
We are experiencing an electrical outage on Strasbourg site.
We are investigating.
Comments (4)
Comment by OVH - Thursday, 09 November 2017, 10:55AM
SBG: ERDF repared 1 line 20KV. the second is still down. All Gens are UP. 2 routing rooms coming UP. SBG2 will be UP in 15-20min (boot time). SBG1/SBG4: 1h-2h


Comment by OVH - Thursday, 09 November 2017, 12:04PM
Traffic is getting back up. About 30% of the IP are now UP and running.


Comment by OVH - Thursday, 09 November 2017, 12:44PM
Everything is back up electrically.
We are checking that everything is OK and we are identifying still impacted services/customers.


Comment by OVH - Thursday, 09 November 2017, 13:25PM
Hello,
Two pieces of information,

This morning we had 2 separate incidents that have nothing to do with each other. The first incident impacted our Strasbourg site (SBG) and the 2nd Roubaix (RBX). In SBG we have 3 datacentres in operation and 1 under construction. In RBX, we have 7 datacentres in operation.

SBG:
In SBG we had an electrical problem. Power has been restored and services are being restarted. Some customers are UP and others not yet. If your service is not UP yet, the recovery time is between 5 minutes and 3-4 hours. Our monitoring system allows us to know which customers are still impacted and we are working to fix it.

RBX:
We had a problem on the optical network that allows RBX to be connected with the interconnection points we have in Paris, Frankfurt, Amsterdam, London, Brussels. The origin of the problem is a software bug on the optical equipment, which caused the configuration to be lost and the connection to be cut from our site in RBX. We handed over the backup of the software configuration as soon as we diagnosed the source of the problem and the DC can be reached again. The incident on RBX is fixed. With the manufacturer, we are looking for the origin of the software bug and also looking to avoid this kind of critical incident.

We are in the process of retrieving the details to provide you with information on the SBG recovery time for all services/customers. Also, we will give all the technical details on the origin of these 2 incidents.

We are sincerely sorry. We have just experienced 2 simultaneous and independent events that impacted all RBX customers between 8:15 am abd 10:37 am and all SBG customers between 7:15 am and 11:15 am. We are still working on customers who are not UP yet in SBG.
Best, Octave


http://status.ovh.com/?do=details&id=15162
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Bron ElGram
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Iscritto il: giovedì 3 gennaio 2013, 15:50

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